- Returns & Refunds
Returns & Refunds
We have a 30-day returns policy on all products below the value of $1000. For products over $1000 the return has to be requested within 7 days.
Please retain the original packaging if you would like to return the item!
Country specific returns labels policy:
USA - We provide return labels if the return is approved
UK & EU – You will have to return at your own cost to our UK Warehouse
Canada – You will have to return at your own cost to our NEVADA, USA Warehouse
Other Countries - For buyers outside USA & UK, unless the item is damaged, you will have to bear the return shipping.
Your product is covered by a free Transit Shipping Insurance. Please note that Insurance only covers for physical damage of the main musical Instrument only. Insurance is not applicable for case or box. Please report about damages to us as soon as possible giving full details of the defect(s). Please allow us duration of 48 hours to respond and we assure you that you issue will be solved satisfactorily.